Support

Our Support

The pcprotect365 for your computer problems

ANSWERS TO POPULAR QUESTIONS

Supports a wide range of issues

All of our technicians are located in the EU at our office in Malaga, Spain
PC Protect365 offers technical assistance for all computers and computer related devices in your home/business. This includes, but is not limited to, desktops, laptops, monitors, smartphones, tablets, routers, modems, network adapters, software applications, printers, multi-function machines, scanners, and networked electronics.
Absolutely. All PC Protect365 technicians are experienced and knowledgeable about all supported technologies.
This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. PC Protect365 works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.
No. PC Protect365 can only resolve issues that do not require physical repair (which are the vast majority of issues). Please keep in mind however, that we can still guide you toward a solution or act on your behalf to get whatever it may be resolved.
No. PC Protect365 has no control over and does not manage the connection between your ISP and your home.
Yes. PC Protect365 utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone.
Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.
Our current hours of operation are: Monday – Friday, 9 AM – 7 PM Central European Time Saturday 10 AM – 6 PM Central European Time Please note that holiday hours may differ.

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